Terms and Conditions
These Terms and Conditions apply to purchases in the online store operated by WOJOCZEK, s. r. o., with its registered office at Smetanova 173/2, 737 01 Český Těšín, Company ID (IČ): 25 867 385 (hereinafter the “Seller”), concluded through the electronic commerce system www.wojoczek.com (hereinafter the “System”). These Terms and Conditions further define and specify the rights and obligations of the Seller and its customers (buyers). These Terms and Conditions apply to purchases in the online store operated by WOJOCZEK, s. r. o., with its registered office at Smetanova 173/2, 737 01 Český Těšín, Company ID (IČ): 25 867 385 (hereinafter the “Seller”), concluded through the electronic commerce system www.wojoczek.com (hereinafter the “System”). These Terms and Conditions further define and specify the rights and obligations of the Seller and its customers (buyers).
1. Order and conclusion of the contract
1. All orders placed through the Seller’s e-commerce system are considered binding. Before submitting the order, the Buyer will be asked to confirm by ticking a checkbox that they have read these General Terms and Conditions, fully understood their content, and agree with them. These Terms and Conditions apply to all purchase contracts between the Buyer and the Seller concluded through the online store as distance contracts, and to all relations arising therefrom.
2. a) The Buyer’s order constitutes a binding proposal to conclude a purchase contract. The purchase contract is concluded at the moment the Seller’s acceptance of the proposal is delivered to the Buyer, i.e., by the Seller’s confirmation of the order via an email “order confirmation” sent to the email address provided in the Buyer’s order. Silence or inactivity of the Seller shall not in itself mean acceptance and/or confirmation. From the moment the purchase contract is concluded, mutual rights and obligations arise between the Buyer and the Seller, defined by the purchase contract and these Terms and Conditions, which form an integral part of the purchase contract.
b) The Contracting Parties agree that the purchase contract and all relations arising from it shall be governed by the legal order of the Czech Republic. The place of conclusion of the purchase contract is the Czech Republic.
3. A condition for an electronic order is the completion of all data and requirements prescribed by the registration form and approval of the order content.
4. The place of delivery is the address stated by the Buyer in the registration form.
5. By taking over the goods at the agreed place, ownership of the goods passes to the Buyer. 6. A Buyer who does not meet the definition of a consumer under Section 2(a) of the Act acquires ownership of the goods only upon full payment of the entire purchase price.
6. The Buyer has the right to cancel their order within 24 hours of placing it, by email or by phone. Such cancellation is considered cancelled by the Seller. When cancelling an order, it is necessary to state the order number, name, and email or other contact details.
If delivery of the goods must be repeated due to the Buyer’s unavailability, or if the Buyer fails to take over the goods without prior written withdrawal from the purchase contract, the Seller is entitled to claim compensation for damage in the amount of the actual costs of the unsuccessful delivery attempt.
In the event of order cancellation, we do not charge any fees related to cancelling the order. If the Buyer used “payment to the company’s bank account” as the payment method, the Seller will return the funds by bank transfer to the Buyer’s account within 14 days. In other cases, the Buyer must provide the account number and the name of the bank, unless another method is agreed with us.
7. The Seller has the right to cancel an order if, due to the depletion of its stock or unavailability of the goods, even with all reasonable efforts that can be fairly required, it is unable to deliver the goods to the Buyer within the period specified in these Terms and Conditions or at the price stated in the online store, unless an alternative arrangement is agreed with the Buyer. The Buyer will be informed of the cancellation by phone or email, and if the purchase price or part thereof has been paid, the funds will be returned within 14 days to the designated account, unless otherwise agreed.
8. Duration of special offers – all special offers are valid until stocks are sold out, unless otherwise stated for a specific product.
9. The color display of the goods on a monitor may not accurately reflect the actual color shades seen by the Buyer. The display of color shades also depends on the quality of the monitor or other display device used.
2. Sale of goods with restrictions
The purchase of certain products offered by WOJOCZEK, s.r.o. is conditional upon holding a firearms license, notification of firearm acquisition, age, and personal collection, i.e., a prohibition on concluding a distance sales contract, and possibly other restrictions or conditions. Under Act No. 190/2003 Coll. on Firearms and Ammunition, this concerns the following goods:
- Category A weapons and ammunition (Section 4 of the Act), prohibited weapons, prohibited ammunition and prohibited accessories, or weapons whose purchase requires a firearms license and an exemption from the Ministry of Interior of the Slovak Republic (not offered by us),
- Category B weapons (Section 5 of the Act), subject to an authorization procedure and registration obligation based on a granted firearms license, personal collection only,
- Category C weapons (Section 6 of the Act), subject to an authorization procedure and registration obligation based on a granted firearms license, personal collection only,
- Category D weapons (Section 7 of the Act), specific deactivated weapons modified from Cat. A, B or C, for which personal collection is required based on an identity document, minimum age 18, full legal capacity and reporting the acquisition to the police,
- Category D weapons (Section 7 of the Act), specifically “other deactivated weapons”, for which personal collection is required based on an ID card, minimum age 18, full legal capacity,
- Category D weapons (Section 7 of the Act), specifically deactivated weapons, for which personal collection is required based on an ID card, minimum age 18, full legal capacity.
Types of goods for which the law prohibits distance selling cannot be purchased online. For this type of goods it is not possible to add the product to the shopping cart.
For other types of Category D goods (air guns up to 15 J, bows, crossbows, airsoft guns, paintball guns, historical weapons, Flobert guns up to 7.5 J, inactive ammunition and others), it is possible to conclude a distance contract, so they can be ordered on our website. You can also order self-defense items (e.g., defense sprays, batons, brass knuckles, tonfas and similar defense products). By entering your ID card number in the order form, you declare that you are over 18 years of age and that you are aware of criminal-law or other sanction consequences in the event of providing false information. Entering the ID card number is necessary to create a record of the sale of a Category D weapon under Act No. 190/2003 Coll. on Firearms and Ammunition.
Without meeting the above conditions, an order containing any of the above types of goods cannot be processed and will be cancelled. By agreement with the Seller, such an order may be processed without the disputed items. All other personal data provided are considered confidential and are handled in accordance with the provisions set out in the section Principles of Personal Data Protection of Customers and under the Personal Data Protection Act.
Before completing and submitting the order, the customer is informed of the obligation to provide correct and valid data in the order, and by entering and confirming the order they confirm that they have been instructed and acknowledge that they assume full responsibility for any incorrect and invalid data.
3. Sale of goods abroad
Have you found a product on our website that you would like to purchase, but you are currently located or living abroad? Our aim is to satisfy the wishes of all customers regardless of the place of delivery. If it is outside the territory of the Czech Republic, we resolve payment and delivery options individually depending on your place of residence and the size and weight of the ordered goods.
When selling goods abroad (outside the territory of the Czech Republic), the Buyer is obliged to comply with the relevant legal regulations of the country to which the goods are to be shipped in accordance with their request stated in the order, in particular to verify in advance whether possession, acquisition of ownership and import of the type of goods ordered by them is not prohibited/regulated in that country, as well as whether the sale of the goods ordered by them via the Internet is not prohibited in that country (prohibition on concluding distance contracts).
The Buyer requesting delivery abroad (outside the territory of the Czech Republic) confirms fulfillment of the above obligations and the legal legality of the type of goods ordered by them within the above arrangement by ticking the checkbox in the order form.
Purchases from countries outside the EU are handled individually. In such purchases, it should be noted that in particular unforeseen costs arising in connection with customs duties in the country of delivery and other costs related to importing the goods, which the sender cannot determine in advance, shall be borne by the recipient, unless otherwise agreed.
4. Payment methods
Bank transfer to the Seller’s account at FIO Banka.
Cash on delivery
Personal collection
5. Shipping and delivery terms
An important piece of information for foreign customers is the price for shipping. This amount is determined individually depending on the total price of the order, the size, weight, volume and place of delivery. We can of course provide this information before you place the order.
If the delivery terms are accepted, nothing prevents the successful completion of the purchase. We deliver by courier service.
6. Delivery terms, dispatch time and shipping costs
1. The Seller is obliged to fulfill the Buyer’s order and deliver the goods to the Buyer no later than within 30 days. Unless otherwise stated in the description of the ordered product, all goods in stock are usually dispatched within 7 working days after the order is confirmed. If the ordered goods are not produced, or it is not within the Seller’s operational possibilities to secure the goods for the Buyer, or if obtaining the goods would involve disproportionate costs, or due to force majeure, or even with all reasonable efforts that can be fairly required, they are unable to deliver the goods to the Buyer within the period set by these Terms and Conditions or at the price stated in the order, the Seller is obliged to inform the Buyer of this fact without undue delay and at the same time is obliged to offer the Buyer alternative performance or the possibility for the Buyer to withdraw from the purchase contract (cancel the order).
If the Buyer does not accept the alternative performance offered by the Seller and does not withdraw from the purchase contract within a reasonable period, the Seller is entitled to withdraw from the purchase contract and, if the Buyer has already paid the purchase price or part thereof, the Seller will return the paid purchase price or part thereof to the Buyer within 14 days from the date of delivery of the withdrawal from the purchase contract.
2. Each Customer is informed about the delivery of the goods by email. The order can be checked after logging into the system. The Customer is also informed about the order status by email.
3. If the Customer does not choose “personal collection” as the delivery method, the goods will be delivered to the address stated by them in the order on the basis of an express request. For the purpose of fulfilling such a request, the Seller is hereby authorized by the Buyer to arrange delivery of the ordered goods through a delivery service.
4. Delivery of goods to the territory of EU member states, or other countries, is carried out on the basis of mutual agreement and prior written approval of the rate for shipping and packaging and, where applicable, other delivery terms between the Buyer and the Seller.
5. In urgent cases (e.g., the goods are intended as a gift or must be delivered before departure for vacation), our customer may request priority processing of the order. Priority processing can be stated in the order or requested by phone. The goods will be dispatched as a parcel via GLS delivery service with delivery within 24 hours (the next working day after dispatch).
6. If part of the ordered goods is currently not in stock or must be manufactured to order, we will put the entire order on hold and inform the customer about the approximate dispatch date of the entire order. Based on this information, the customer may request shipment of the part of the goods that is in stock within the period specified in the Terms and Conditions, and the remaining part will be dispatched as soon as it is available. In such a case, the customer will pay shipping costs for both shipments.
7. The ordered goods will be delivered to you through a parcel delivery service. Each shipment will include a warranty certificate and instructions for use. The invoice will be sent to the email address you provided. Goods of above-average dimensions or goods heavier than 30 kg will be delivered in a manner agreed with you separately.
8. The Buyer is entitled to inspect the shipment, i.e., the goods and their packaging, immediately upon delivery in the presence of the Seller’s representative. In the event of defects in the goods, the Seller’s representative will enable the Buyer to draw up a record of the extent and nature of the defect, the correctness of which will be confirmed by the Seller’s representative. Based on this record delivered to the Seller, the Buyer may refuse to accept the delivered defective goods or confirm acceptance and subsequently claim the defective goods with the Seller or a designated person. If the Buyer refuses to accept goods delivered with a defect, the Seller shall bear all reasonably incurred costs of returning the goods to the Seller.
7. Money-back guarantee
You know exactly what you will receive. If you are not satisfied with the delivered goods, you can return them without giving a reason. You can return the goods within 14 days of receiving the shipment. We will refund your money or exchange the goods for others, as you wish.
1. Since in the event of withdrawal from the contract the contract is cancelled from the outset, the Seller shall return or exchange to the Buyer, and the Buyer to the Seller, all mutual performances received.
2. If the Buyer decides to withdraw from the contract, they are obliged to comply with the following conditions:
a) exercise their right to withdraw from the Contract exclusively in writing, by registered letter sent to the Seller’s registered office address stated in the Contact section, by email to obchod.wojoczek@seznam.cz or in another manner that leaves no doubt that withdrawal from the Contract has occurred; in the written withdrawal from the Contract, state the order number, name and surname, date of purchase and their account number or address for returning funds.
b) If the Buyer has received and taken over the goods, they shall send them back at their own expense to our address stated in the Contact section. Please return the goods:
if possible in the original undamaged packaging,
unused,
undamaged,
complete (including leaflet etc.),
together with proof of purchase.
c) After fulfilling the above conditions, the Seller is obliged to refund the Buyer the purchase price in the same way as the Buyer used for payment, unless otherwise agreed, without charging any additional fees in this connection. The Seller is obliged, without undue delay, no later than within 14 days of delivery of the notice of withdrawal, to refund the Buyer all payments received from the Buyer on the basis of the purchase contract or in connection with it, including the costs of transport, delivery and postage and other costs and fees. The Seller is not obliged to refund the Buyer before the goods are delivered to the Seller or until the Buyer proves that the goods have been sent back, unless the Seller proposes personal collection of the goods or collection through an authorized person. The Seller is not obliged to reimburse the Buyer for additional costs if the Buyer expressly chose a delivery method other than the cheapest standard delivery method offered by the Seller. Additional costs mean the difference between the delivery costs chosen by the Buyer and the costs of the cheapest ordinary delivery method offered by the Seller.
d) We recommend sending the goods by registered and insured mail, as we are not liable for any loss on the way to us. We do not accept cash-on-delivery shipments.
e) If the Buyer withdraws from the contract and supplies the Seller with goods of reduced value that are used, damaged or incomplete, the Buyer shall reimburse the Seller for the costs of repair and restoration of the goods.
f) In the event of non-compliance with any of the above conditions, we unfortunately will not be able to accept the withdrawal and the goods will be returned at the Buyer’s expense.
The Buyer has the right, after taking over the goods, to unpack and test them in a manner similar to what is usual when purchasing in a traditional “brick-and-mortar” store, to the extent necessary to determine the nature, characteristics and functionality of the goods.
3. The withdrawal period starts on the day on which the Buyer or a third party designated by the Buyer, other than the carrier, takes delivery of all ordered goods or part thereof, or
a) where goods ordered by the Buyer in one order are delivered separately, on the day the last item is taken over,
b) where goods consist of several parts or pieces, on the day the last part or the last piece is taken over,
c) where goods are delivered repeatedly over a defined period, on the day the first delivered goods are taken over.
4. The Buyer may withdraw from the purchase contract whose subject is the purchase of goods even before the withdrawal period begins.
5. Withdrawal from the purchase contract must be made by the Buyer in writing in a manner that leaves no doubt that the Buyer has withdrawn from the contract, or in the form of a record on another durable medium, or using the form that is located here in these Terms and Conditions. The withdrawal period is observed if the notice of withdrawal was sent to the Seller no later than on the last day of the period specified in Article Section 7(1) of the Consumer Protection Act in distance selling.
8. Terms and payment (postage)
For the ordered goods included in the order (which you confirmed), our system generates an invoice from the supplier WOJOCZEK, s.r.o. based on the confirmation of your order. The invoice will include products with 21% VAT.
WOJOCZEK, s.r.o. offers many possible payment methods. The ordered products will be delivered via the GLS parcel service. We strive to keep shipping costs as favorable as possible. Shipping costs are charged according to the value of the order and the payment method. Further information regarding shipping costs can be found in the “Shipping Prices” section.
9. Undelivered shipments
1. If the shipment is returned as undelivered without our fault (the post office did not find the recipient, did not notify them of delivery, the customer inadvertently or intentionally did not accept the shipment, etc.), we will send the customer an email requesting information on how they wish to proceed with their order. We expect a response to this request within 7 days of sending the message.
2. If the Customer requests reshipment of the shipment, we will charge postage a second time in the same amount as for the first shipment.
3. Reshipment of an undelivered shipment is possible only on the basis of advance payment.
4. If the Customer does not respond to our request within the proposed period, we will cancel the order. The Customer will be informed of the cancellation. In such a case, the Customer will be able to make further purchases only after paying for the goods in advance (by bank transfer). If the payment is in order, this payment limit will be cancelled for future orders.
5. Any complaints will be handled in accordance with the Complaints Procedure of the WOJOCZEK, s.r.o. online store and the applicable legal regulations of the Czech Republic.
10. Withdrawal from the purchase contract (parcel service)
The Buyer is entitled to withdraw from the purchase contract without giving any reason in accordance with Section 7 et seq. of Act No. 102/2014 Coll. on consumer protection in distance selling (hereinafter the “Consumer Protection Act in Distance Selling”) within 14 days of taking over the goods, or from the date of conclusion of a service contract or a contract for the provision of electronic content not delivered on a tangible medium, provided that the Seller fulfills the information obligations under Section 3 of the Consumer Protection Act in Distance Selling in a timely and proper manner. In the event of withdrawal, the Buyer is obliged to send the goods back or deliver them to the Seller in an agreed manner no later than within 14 days of withdrawal from the contract.
The Seller is not obliged to refund the Buyer any payment before the goods are delivered or until the Buyer proves that the goods have been returned, unless the Seller proposes that the goods be collected by the Seller or through an authorized person.
If the Buyer withdraws from the purchase contract, all other contracts related to the purchase contract from which the Buyer withdrew are cancelled.
The Buyer has the right to unpack and test the goods in a manner similar to a normal purchase in a traditional “brick-and-mortar” store, to the extent necessary to determine the nature, characteristics and functionality of the goods. The Buyer is responsible for any depreciation of the goods. Testing does not mean starting to use the goods and returning them to the Seller after a few days.
If the Buyer decides to withdraw from the contract within the period stated in point 1, they must comply with the following conditions:
exercise their right to withdraw from the contract exclusively in writing by registered letter sent to the Seller’s address stated in the Contact section, by email to shop@wojoczek.com or in another manner excluding doubts about withdrawal; in the written withdrawal state the order number, name and surname, date of purchase and their account number or address for refunding money.
Before withdrawing from the contract, we recommend contacting the Seller by phone and arranging the necessary matters regarding the return of the goods.
If the Buyer has received and taken over the goods, they shall send them back at their own expense to the Seller’s address stated in the “Contact” section. Reasonable care must be taken of the goods.
Please send the goods back:
preferably in the original, undamaged packaging,
unused,
undamaged,
complete (including leaflet etc.),
together with proof of purchase.
After fulfilling the above conditions, the Seller is obliged to refund the Buyer the purchase price of the goods in the same way as the Buyer used when paying, unless otherwise agreed, without charging any additional fees in this connection. The Seller is obliged, without undue delay, no later than within 14 days from the date of delivery of the notice of withdrawal from the contract, to refund the Buyer all payments received from the Buyer on the basis of the purchase contract or in connection with it, including the costs of transport, delivery and postage and other costs and fees. The Seller is not obliged to refund the Buyer before the goods are delivered to the Seller or until the Buyer proves that the goods have been sent back, unless the Seller proposes personal collection of the goods or collection through an authorized person. The Seller is not obliged to reimburse the Buyer for additional costs if the Buyer expressly chose a delivery method other than the cheapest standard delivery method offered by the Seller. Additional costs mean the difference between the costs of delivery chosen by the Buyer and the costs of the cheapest ordinary delivery method offered by the Seller.
We recommend sending the goods by registered and insured mail, as we are not liable for any loss on the way to us. Cash-on-delivery shipments will not be accepted.
If the Buyer withdraws from the contract and provides the Seller with goods of reduced value that were used, damaged or incomplete, the Buyer is obliged to reimburse the Seller for the costs incurred in connection with repairing the goods and restoring them to their original condition. In the event of failure to comply with any of the above conditions, we unfortunately will not be able to accept the cancellation of the order and the goods will be returned at the sender’s expense. The withdrawal from the purchase contract must include the data required in the withdrawal form, which you can find here, in particular the identification of the Buyer, the number and date of the order, an exact specification of the goods, and the method by which the Seller is to return the received performance, in particular the Buyer’s account number and/or postal address.
If the Buyer withdraws from the purchase contract, any ancillary contract associated with the purchase contract from which the Buyer withdrew also terminates from the outset. No costs or other fees in connection with termination of ancillary contracts may be required from the Buyer, with the exception of compensation and payments set out in Section 9(3), Section 10(3) and (5) of the Consumer Protection Act in Distance Selling and the price for the service.
11. Principles of personal data protection for customers
1. A condition for processing your order is the recording of your personal data. The Contracting Parties agree that the Buyer, if a natural person, is obliged to provide the Seller with their first name and surname, permanent address including postal code, personal identification number, telephone number and email address, and ID card number (if required within restricted sales). The Contracting Parties agree that the Buyer, if a legal entity, is obliged to provide the Seller with its business name, registered office address including postal code, Company ID (IČO), telephone number and email address.
2. Providing personal data is not mandatory, it is voluntary, but if it is not provided it will not be possible to meet your requirements and allow you to shop in our online store.
3. WOJOCZEK, s.r.o., while respecting people’s privacy, undertakes to collect only such personal data (information that enables or facilitates identification of any person, e.g., name, address, email, as well as information about a person asserting that person’s legal claim to purchase products from our company that are the subject of separate proceedings) that you provide to us yourself and voluntarily, and that we necessarily need to provide the best possible services.
4. On an ad hoc basis, our company may request personal data beyond standard personal data (e.g., if required by a generally binding regulation), but exclusively for the purpose of providing qualified services and on the condition that you have been informed of these facts in advance. Whether you provide us with this information will be up to you.
5. These personal data, which are part of the order and were provided to us during customer registration, are considered confidential by our company and are protected against misuse. If additional documents are required to enable purchase (e.g., a copy of an ID card), all data contained in these documents are handled in the manner described in these Terms and Conditions. These data are stored in a protected database on our server so that you do not have to enter them again at each visit. These data are also necessary for our accounting and invoicing system. You can change your data and other settings at any time by email or directly online after logging into the system. If you wish to cancel your registration, please send us an email. Your account will be deactivated.
6. The Buyer may revoke this consent at any time in writing (by email, fax, letter). 7. Our company records and processes the personal data you provide for the purposes of trade, services and verification of the Buyer’s age.
7. If you provide your personal data for the purpose of obtaining products (clearly marked in our offer) for a minor or juvenile person, even though these products may only be purchased and used by persons over 18 years of age, you bear legal responsibility for violating generally binding legal regulations.
8. WOJOCZEK, s.r.o. undertakes to use your personal data exclusively to communicate with you in order to comprehensively satisfy your needs and continuously improve our services.
9. WOJOCZEK, s.r.o. undertakes that information about personal data obtained through our website and online store will not be provided, sold or rented to any third party unless this is the subject of mutual agreement prior to the transaction.
10. WOJOCZEK, s.r.o. may occasionally use personal data or part thereof in aggregated form exclusively for statistical analyses, tests or reports provided that no personal data about a specific person can be obtained from these data.
11. WOJOCZEK, s.r.o. is compelled to disclose your personal data only to organizations with which it is necessary for cooperation in processing your order. These are banks (whose clients may pay via internet banking) and companies ensuring transport of our products to you based on your binding order. These companies are responsible for protecting your personal data in accordance with applicable legal regulations of the Czech Republic.
12. Providing personal data is voluntary and optional. WOJOCZEK, s.r.o. will accept, use, store and dispose of your personal data in accordance with relevant internal normative legal acts of the company.
13. The Buyer has the right, on the basis of a free written request, to object to the processing of their personal data which they believe are or will be processed for direct marketing purposes, including profiling to the extent related to such direct marketing. If the Buyer raises an objection to such processing, the Seller will cease processing personal data for direct marketing purposes from the date of delivery of such objection to the Seller and the personal data of the Buyer concerned may no longer be processed for these purposes.
14. WOJOCZEK, s.r.o. will contact you only if you provide your telephone (fax) number or email address. If we contact you and you are not interested in receiving further information about our products, please let us know using any of the options above.
15. If you provide us with your personal data, you will have the opportunity to change or delete these data if you notify us by phone, fax or email.
16. WOJOCZEK, s.r.o. keeps your personal data safe and protects them against unauthorized interference, in particular misuse or disclosure, in the manner exhaustively defined in the valid internal normative legal act of our company.
17. If you wish to update your personal data or would like more comprehensive information about our company’s personal data protection, write to us or contact us using any of the options provided.
18. WOJOCZEK, s.r.o. reserves the right to update the information contained on the website related to personal data protection, if necessary.
19. The Seller hereby informs the Buyer that for the purpose of performing the concluded contract, it is assumed in the processing of the Buyer’s personal data that the Buyer’s personal data will be provided and made accessible to the following third parties / recipients:
Olza Logistics
GLS
Česká pošta
12. Complaints Procedure of the WOJOCZEK, s.r.o. online store
Complaints procedure of WOJOCZEK, s.r.o. for purchase contracts concluded at a distance.
1. General provisions
This complaints procedure sets out the conditions of liability for defects of sold goods and their application by the Buyer pursuant to Act No. 40/1964 Coll., the Civil Code, as amended, and Act No. 250/2007 Coll. on consumer protection, as amended, in the online store www.wojoczek.com (hereinafter the “Seller”).
The complaints procedure forms part of the Terms and Conditions. By ticking the checkbox before submitting the order, the Buyer confirms that they have become acquainted with and agree to all Terms and Conditions.
2. Inspection of goods upon receipt
The Buyer is obliged to check the completeness and faultless condition of the product without undue delay. Subsequent complaints regarding the quantity or type of goods will be accepted only if the Buyer proves that the claimed defects were present already at the time of taking over the goods from the carrier.
If a shipment delivered by post or courier is not complete, inform the carrier immediately and contact us by phone at +420 608 862 311 or by email at obchod.wojoczek@seznam.cz
3. Warranty period and warranty conditions
The warranty period begins on the date the goods are taken over by the Buyer and lasts 24 months. The warranty period is extended by the period during which the product was under repair, based on the attached proof of previous repair (complaint).
Any discovered defect must be reported to the Seller and claims from defects must be exercised before the end of the warranty period. Upon expiry of the warranty period, the right to claim the complaint expires.
The Customer is obliged to follow the manufacturer’s instructions and recommendations for using the product.
The Buyer has the right to claim liability for defects of goods purchased from the Seller within the warranty period, for which the manufacturer, supplier or Seller is responsible.
For the performance of any warranty repairs, the Customer is obliged to keep the manufacturer’s warranty certificate or that of the official distributor, if it is enclosed with the goods. If the original warranty certificate is not enclosed, it is replaced by the invoice delivered with the product.
The warranty does not cover defects caused by wear resulting from normal use, violent handling, unprofessional opening, or unprofessional interference with device mechanisms.
The warranty does not cover cases of mechanical damage caused by the Buyer, damage caused by excessive or inappropriate use, neglect of care of the goods, effects of foreign substances (water, chemicals, etc.) or damage caused by force majeure.
The warranty does not cover defects about which the Buyer was informed by the Seller when concluding the contract or which, considering the circumstances under which the purchase contract was concluded, the Buyer must have known. In the case of used goods, the Seller is not liable for defects corresponding to the degree of use or wear the product had upon taking over by the Buyer.
For goods sold at a lower price, the warranty does not cover defects for which the lower price was agreed.
4. Sending goods for complaint
If a defect occurs on the product that prevents its further use, the complaint must be reported to us. Before sending the complained product, it is necessary to contact us by email. Send photos of the damage and write a description of the damage.
a. The complaints procedure begins on the day the complained goods are received by the Seller and ends on the day the resolved complaint is sent to the Buyer, or by written notice that the goods are ready for collection after repair.
b. To inquire about the progress of the complaint handling, you may contact our staff by phone at +420 608 862 311 or by email at obchod.wojoczek@seznam.cz
c. Without delay, on the day of dispatch, no later than within 24 hours of receipt of the complaints protocol, we will confirm acceptance of the complaints protocol to the email address you provided.
d. We do not accept goods sent cash on delivery. We recommend insuring the goods sent.
5. Application and resolution of complaints within the warranty period
1. After receiving the complained goods, the Buyer will be informed without undue delay by email about acceptance of the complaint, commencement of the complaints procedure and the method of handling the complaint. The Buyer will be informed by email about the resolution and will subsequently be sent a Complaint Protocol on the resolution of the complaint.
2. The complaints procedure is commenced on the day when all the following conditions are met:
Delivery of the complained goods,
Delivery of the completed complaint form,
Copy of the proof of purchase, which also serves as a warranty certificate.
3. The method of handling the complaint is determined by the Seller pursuant to Section 2(m) of the Act without undue delay, in more complex cases within 3 days of commencing the complaints procedure, and in justified cases, especially if complex technical assessment of the condition of the goods is required, no later than within 30 days of commencing the complaints procedure. After determining the method of handling the complaint, the Seller or a designated person handles the complaint immediately; in justified cases, the complaint may be handled later. Handling the complaint must not take longer than 30 days from the date the complaint is applied. After this period, the consumer has the right to withdraw from the purchase contract or has the right to exchange the goods for new.
4. The method of handling the complaint may be as follows:
handover of repaired goods,
exchange of goods,
refund of the purchase price of the goods,
refund of an appropriate discount from the price of the goods,
written call to take over the specified performance from the Seller,
reasoned rejection of the complaint.
5. The Buyer will be informed about the result of the complaint resolution before the expiry of the 30-day period by email and by registered letter and the complaints procedure will be completed.
6. After expiry of this period, the customer has the same rights as if it were a defect that cannot be removed. The Buyer has the right to withdraw from the contract.
7. If the Buyer complains about the goods within the first 12 months from concluding the purchase contract, the Seller may handle the complaint by rejection only on the basis of an expert opinion or an opinion issued by an authorized, notified or accredited person, or an opinion of a designated person (hereinafter an “expert opinion of the goods”). Regardless of the result of the expert assessment, the Seller may not require the Buyer to reimburse the costs of the expert assessment or other costs related thereto.
8. If the Buyer applies a complaint after 12 months from concluding the purchase contract and the Seller rejects it, the person who handled the complaint is obliged to state in the document on applying the complaint to whom the Buyer may send the goods for expert assessment. If the Buyer sends the goods for expert assessment to the designated person stated in the document on complaint handling, the costs of the expert assessment as well as all other related costs are borne by the Seller regardless of the result. If the Buyer proves by expert assessment the Seller’s liability for the complained defect, the Buyer may re-apply the complaint; during the expert assessment, the running of the warranty period is suspended. The Seller is obliged to reimburse the Buyer within 14 days from applying the complaint all costs incurred for the expert assessment as well as related costs. A re-applied complaint may not be rejected.
9. If the Buyer is not satisfied with the method by which the Seller handled their complaint, or believes that the Seller violated their rights, the Buyer may contact the Seller and request remediation. If the Seller responds negatively to the request for remediation or does not respond within 30 days from sending it, the Buyer has the right to file a proposal to initiate alternative dispute resolution in accordance with Section 12 of Act No. 391/2015 Coll. on alternative dispute resolution for consumer disputes and on amendment and supplementation of certain acts.
The competent entity for alternative resolution of consumer disputes with the Seller (WOJOCZEK, s.r.o.) is www.coi.cz or another authorized legal person registered in the list of alternative dispute resolution entities maintained by the Ministry of Industry and Trade of the Czech Republic. The Consumer has the right to choose which of these entities to contact.
6. Removal of defects
The Seller ensures removal of defects during the warranty period through an authorized service center.
The Seller may always, instead of removing the defect, replace the defective item with a non-defective one, if this does not cause serious difficulties to the Buyer.
In the case of an older product that is no longer available on the market, the complaint will be handled by an adequate exchange or a credit note in the amount of the original price of the product, as agreed with the Buyer.
7. Final provisions
This complaints procedure, as part of the Terms and Conditions, is valid in the wording published on the Seller’s website on the day the Buyer sends the electronic order.
13. Final provisions
These Terms and Conditions, as part of the Terms and Conditions, are valid in the wording published on the Seller’s website on the day the Buyer sends the electronic order. By sending the electronic order, the Buyer accepts on the day the order is sent the valid price of the ordered goods (including postage and packaging) published on the Seller’s online store website, unless otherwise demonstrably agreed in specific cases. By sending the order (proposal to conclude the purchase contract), the Buyer is irrevocably bound.
“Instruction on the Seller’s liability for defects of goods (Sections 622 and 623 of the Civil Code)”.
If it is a defect of goods that can be remedied, the Buyer has the right to have the defect remedied in a timely and proper manner free of charge. The Seller is obliged to remove the defect without undue delay.
Instead of removing the defect, the Buyer may request an exchange of the goods, or if the defect concerns only a part of the goods, exchange of the part, provided that this does not impose disproportionate costs on the Seller with regard to the price of the goods or the seriousness of the defect.
The Seller may always, instead of removing the defect, replace the defective item with a non-defective one, if this does not cause serious problems to the Buyer.
If it is a defect that cannot be remedied and that prevents the goods from being properly used as goods without defects, the Buyer has the right to exchange the goods or has the right to withdraw from the Contract.
The same rights belong to the Buyer if the defect is remediable but the Buyer cannot properly use the goods due to repeated occurrence of the defect after repair or due to multiple defects.
If it is other non-remediable defects, the Buyer has the right to an appropriate discount from the price of the goods.
The Seller instructed the Buyer about their rights arising from Section 622 of the Civil Code and about the rights arising from Section 623 of the Civil Code by publishing these commercial and complaints terms and conditions on the relevant subpage of the Seller’s e-shop, and the Buyer had the opportunity to become acquainted with them before submitting the order.”
FOR the Czech Republic (payment in CZK):
Account holder: WOJOCZEK, s.r.o., Smetanova 173/2, 737 01 Český Těšín.
Bank: FIO Banka
Account No.: 2900439747
Bank code: 2010
IBAN: CZ2820100000002401878956
VARIABLE SYMBOL: Order number
